FAQ

How long does shipping take?

Most orders ship within 3-7 business days. Since every piece is printed on demand (made just for you), please allow up to 10 business days for production and delivery within the US. International shipping may take longer depending on your location.

What's the difference between Classic and Premium?

Same ROBSY designs, different fabric quality. Classic uses reliable Gildan blanks, great for everyday wear. Premium uses Bella+Canvas and Comfort Colors blanks, which are softer, lighter (or heavier, in the case of CC), and have a more tailored fit. If you care about how fabric feels against your skin, go Premium.

What's your return policy?

We want you to love what you get. If your item arrives damaged or defective, contact us within 14 days of delivery and we'll make it right. Since items are printed on demand, we can't accept returns for size preference. Please check the size guide before ordering.

How do sizes run?

Our tees and hoodies are unisex and run true to size. When in doubt, size up. The Comfort Colors heavyweight runs slightly more relaxed. Each product page has a size chart. If you're still unsure, reach out and we'll help you figure it out.

Can I cancel or change my order?

Because we start production quickly, we can only cancel or modify orders within the first 2 hours of purchase. After that, your item is already being made.

Do you ship internationally?

Yes. We ship worldwide. International shipping rates and delivery times vary by location. You'll see the shipping cost at checkout.

My order arrived damaged. What do I do?

Send us a photo of the damage at shop@robsymusic.com within 14 days of delivery. We'll send a replacement at no cost.

Will there be more drops?

Absolutely. Follow us on Instagram and TikTok @robsymusic for first looks at upcoming collections. Sign up for our newsletter for early access.

Is the Nou Rive collection limited?

Yes. The World Cup collection is a limited run tied to Haiti's 2026 World Cup moment. Once it's gone, it's gone.