Refund policy
Because each item is custom-made, we cannot accept returns for change of mind or size preference. We strongly recommend checking the size guide on each product page before ordering.
We will replace or refund items that:
- Arrive damaged or defective
- Have a significant print or embroidery error
- Are the wrong item entirely
To request a replacement, email shop@robsymusic.com with your order number and a clear photo of the issue within 14 days of delivery.